Proper performance and system operation are the most important factors to insure a correct system diagnosis. To maintain your equipment at the highest level, Esaote offers the most complete after-sales support, allowing you to schedule with the maximum confidence.
Technical Assistance Services and after-sales support
The Esaote service team is dedicated to your success and helping protect your investment. Our Service Engineers and Clinical Application Specialists will install and train your staff to operate the system effectively.
Should you experience a problem or need assistance, our team is ready to assist no matter how small the issue.
On Call Support
Esaote service provides immediate phone assistance with rapid on-site support as needed to solve your situation.
Esaote offers planned and reactive service interventions. The planned maintenance schedule, agreed with you, assures correct performance and minimizes unplanned downtime. Maintenance agreements provide services at fixed costs with the option to incorporate into a customized service agreement.
The Esaote Service Agreements are scalable offerings to meet your changing healthcare needs. Our highly trained service engineers maintain your system to design specifications with genuine Esaote tested parts. In order to give the best service quality, customer's under warranty or maintenance agreement will always have high priority. Preventive maintenance visits insure consistent quality performance during the product life and help to prevent unplanned repairs maximizing system availability. These offerings include electrical safety checks and provide software upgrades to maintain your performance consistent with new production systems.
Esaote remote service allows immediate diagnosis of system problems without performing a site visit (i.e. view image, download system images and error logs). This allows earlier problem detection and minimizes downtime in the event of a failure.