Technical Assistance Services
Proper performance and system operation are the most important factors to insure a correct system diagnosis. To maintain your equipment at the highest level, Esaote offers the most complete after-sales support, allowing you to schedule with the maximum confidence.
The Esaote service team is dedicated to your success and helping protect your investment. Our Service Engineers and Clinical Application Specialists will install and train your staff to operate the system effectively.
Should you experience a problem or need assistance, our team is ready to assist no matter how small the issue.
On Call Support
Esaote service provides immediate phone assistance with rapid on-site support as needed to solve your situation.
Repairs
Esaote service offers remote and on-site repair at your facilities. For further information, please contact your Esaote Service Center.
Preventive and Corrective Maintenance
Esaote offers planned and reactive service interventions. The planned maintenance schedule, agreed with you, assures correct performance and minimizes unplanned downtime. Maintenance agreements provide services at fixed costs with the option to incorporate into a customized service agreement.
Maintenance Agreements
The Esaote Service Agreements are scalable offerings to meet your changing healthcare needs. Our highly trained service engineers maintain your system to design specifications with genuine Esaote tested parts. In order to give the best service quality, customer's under warranty or maintenance agreement will always have high priority. Preventive maintenance visits insure consistent quality performance during the product life and help to prevent unplanned repairs maximizing system availability. These offerings include electrical safety checks and provide software upgrades to maintain your performance consistent with new production systems.
Extraordinary Activities
(Equipment Transfer, Re-Installation)
Esaote offers special services for moving or transferring ownership of Magnetic Resonance systems (i.e. site planning, de-installation, and re-installation).
Application Support
Esaote Application Specialists offer remote assistance for system operation, function and knowledge on how to make the most of new technologies. Additional on-site training can be quoted as necessary.
Quality Check
Esaote performs quality assurance visits on demand in order to maintain consistent system and reliable operation.
Electrical Safety Check
Esaote offers electrical safety checks in accordance with the national and international laws, for the protection of patients and operators.
Upgrading
Esaote offerings include software upgrades to maintain your investment at the current standards, extending the life of your initial investment. Hardware Upgrades may be included for an additional fee.
Remote Service
Esaote remote service allows immediate diagnosis of system problems without performing a site visit (i.e. view image, download system images and error logs). This allows earlier problem detection and minimizes downtime in the event of a failure.